847-299-8783 | 797 1st Avenue Des Plaines, IL 60016
Service Writer Opportunities
About The Position
TrueTech Automotive is actively seeking to fill the position of Service Writer. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our operations.
As the face and voice of our shop, Service Writers play a crucial role in our success. This position involves interacting directly with customers, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will have a solid understanding of automotive services, a friendly and engaging personality, and a strong commitment to maintaining the highest ethical standards. Your role will be instrumental in fostering customer loyalty and trust, contributing significantly to the overall success of our shop.
Service Writer Responsibilities:
- Scheduling appointments with customers.
- Ensuring effective communication between service technicians and TrueTech Automotive customers.
- Inspecting vehicles and accurately diagnosing problems
- Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
- Preparing accurate repair orders, detailing problems and approving repairs
- Updating customers with any service recommendations made by service technicians
- Maintaining and enhancing knowledge of automotive maintenance and repairs
Applicant Requirements:
- At least 18 years old
- Recipients of a high school diploma or GED
- In possession of a valid driver's license
- Dependable, honest and outgoing
- Available to work weekends and some holidays
Click here to submit your application for this position.
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Testimonials
Blake J.
I have been bringing my cars here for a few years. The do very high quality work. What I really appreciate that they are upfront and honest. I brought in my 2018 GMC Acadia because it threw a code for a catalytic converter issue. They could have fixed it, charged me a couple of grand and I would have been none the wiser. Instead they informed me I should take the car to the dealership where I would be covered by a federal emissions waranty. In fact they took the extra step and contacted a dealership who confirmed that work would be covered. There are a lot of shifty mechanics out there that would take advantage of a customer for a quick buck, these guys are NOT that kind of shop.